Refund Policy — Patra Patri Dotcom

Effective Date: August 24, 2026
Website: www.patrapatri.com

At Patra Patri Dotcom, we aim to provide a reliable, transparent, and user-friendly matrimonial service. This Refund Policy explains when payments made for our services may be refunded.

1. General Refund Policy

All payments made to Patra Patri Dotcom are subject to the terms and conditions of the service purchased. Before completing a payment, users are encouraged to review the service details, duration, pricing, and applicable terms carefully.

Because many of our matrimonial services provide immediate access to digital features, profiles, communication facilities, or other online services, payments are generally non-refundable once the purchased service has been activated or used.

2. Situations Where a Refund May Be Considered

A refund may be considered at the sole discretion of Patra Patri Dotcom in circumstances such as:

• Duplicate payment caused by a technical or payment-processing error.
• Payment was successfully deducted but the purchased service was not activated due to a technical problem.
• An incorrect amount was charged because of a verified technical error on our platform.
• A payment was made without authorization and is verified by our payment provider or internal investigation.
• Other exceptional circumstances approved by Patra Patri Dotcom management.

3. Non-Refundable Situations

Refunds generally will not be provided in the following circumstances:

• The user has changed their mind after purchasing a service.
• The user has purchased a service but has not used it.
• The user has used some or all of the purchased service.
• The user is dissatisfied because they did not find a suitable matrimonial match.
• The user does not receive a response from another member.
• The user does not receive a marriage proposal or successful match.
• The user provides incorrect or incomplete information during registration.
• The user's account is suspended or terminated because of violation of our Terms & Conditions or other policies.
• The user voluntarily stops using the website or deletes their account after purchasing a service.
• The user experiences circumstances outside the control of Patra Patri Dotcom.

Important: Patra Patri Dotcom provides a matrimonial matchmaking platform. We do not guarantee that any user will find a suitable partner, receive a proposal, communicate with a particular member, or get married through our platform.

4. Subscription and Membership Services

If Patra Patri Dotcom offers paid memberships, subscriptions, premium features, profile boosts, advertisements, or other paid services, the applicable price and service period will be displayed before payment.

Once a paid service has been activated, the user may generally use the service until the end of the applicable purchased period. Cancellation does not automatically create an entitlement to a refund for the unused portion unless otherwise required by applicable law or approved by Patra Patri Dotcom.

5. Duplicate or Failed Transactions

If your bank, mobile financial service, card provider, or payment gateway shows that money has been deducted but the transaction was unsuccessful on Patra Patri Dotcom, please contact us with the relevant transaction information.

After verification, we may:

1. Activate the purchased service; or
2. Process an eligible refund through the original payment method or another appropriate method.

Processing times may depend on the payment gateway, bank, card issuer, or mobile financial service provider.

6. How to Request a Refund

To request a refund, please contact Patra Patri Dotcom and provide:

• Full name
• Registered email address or mobile number
• Transaction/order ID
• Date and amount of payment
• Payment method
• Reason for the refund request
• Supporting transaction information, if applicable

Refund requests should be submitted as soon as possible after identifying the payment issue.

7. Refund Review

Every refund request may be reviewed by our customer support or management team. We may request additional information or documentation to verify the transaction.

Approval of a refund is determined according to the circumstances of the transaction, the service status, our policies, and applicable law.

8. Refund Processing

Where a refund is approved, Patra Patri Dotcom will normally attempt to return the eligible amount using the original payment method whenever practical.

The time required for the refunded amount to appear in the user's account may vary depending on the payment gateway, bank, card issuer, or financial service provider. Patra Patri Dotcom is not responsible for delays caused by third-party financial institutions.

9. Promotional Offers

Payments made under special promotions, discounts, introductory offers, packages, or other promotional campaigns may be subject to additional refund conditions. Any such conditions will be communicated at the time of purchase.

10. Changes to This Refund Policy

Patra Patri Dotcom reserves the right to modify, update, or amend this Refund Policy at any time. Any updated version will be published on this page with a revised effective date.

Users are encouraged to review this policy periodically.

11. Contact Us

If you have questions regarding a payment, refund, membership, or transaction, please contact Patra Patri Dotcom through the contact information provided on our website.

Website: www.patrapatri.com

By purchasing any paid service from Patra Patri Dotcom, you acknowledge that you have read and understood this Refund Policy and agree to its applicable terms.

Patra Patri Dotcom
Connecting Hearts, Building Relationships