Privacy Policy
Effective Date: August 24, 2026
Website: www.patrapatri.com
At Patra Patri Dotcom, we respect your privacy and are committed to protecting the personal information you provide when using our website and matrimonial services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and what choices you may have regarding your information.
By using Patra Patri Dotcom, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the Patra Patri Dotcom website, registration process, matrimonial profiles, communication features, customer support, payment-related services, and other services provided by us.
This policy should be read together with our Terms & Conditions, Refund Policy, and Report Misuse Policy.
2. Information We Collect
Depending on how you use our services, we may collect information such as:
Account Information
- Name
- Email address
- Mobile or telephone number
- Username and login information
- Password or authentication information
Matrimonial Profile Information
You may choose to provide information such as:
- Age or date of birth
- Gender
- Marital status
- Height
- Education
- Profession
- Location
- Nationality
- Religion or cultural information
- Family information
- Lifestyle information
- Partner preferences
- Personal description
- Photographs
- Other information you choose to include in your matrimonial profile
Communication Information
If you contact us or communicate through our platform, we may process information contained in:
- Messages
- Customer-support requests
- Complaints
- Report Misuse submissions
- Other communications with Patra Patri Dotcom
Payment Information
If you purchase a paid service, payment-related information may be processed by our payment service providers.
Depending on the payment method, we may receive information such as transaction ID, payment status, amount, date, and related transaction details. We generally do not need to store complete card numbers or banking credentials when these are handled directly by a third-party payment provider.
Technical Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages visited
- Approximate location derived from technical information
- Date and time of access
- Cookies and similar technologies
3. How We Use Your Information
We may use personal information for purposes including:
- Creating and managing your account.
- Providing matrimonial and matchmaking services.
- Displaying your matrimonial profile according to your settings.
- Helping you discover potentially suitable profiles.
- Facilitating communication between members.
- Providing customer support.
- Processing payments and transactions.
- Responding to questions, complaints, and reports.
- Detecting and preventing fraud, abuse, and unauthorized activity.
- Maintaining website security.
- Improving our website, features, and services.
- Troubleshooting technical problems.
- Communicating important service-related information.
- Complying with applicable legal and regulatory requirements.
4. Matrimonial Profile Visibility
Information that you voluntarily include in your matrimonial profile may be visible to other users depending on the platform's features, privacy settings, and account configuration.
You should carefully consider what information you choose to publish.
Do not include passwords, OTPs, PINs, bank credentials, card numbers, or other highly confidential information in your public matrimonial profile.
5. Sensitive Personal Information
Matrimonial profiles may contain information that can be considered sensitive or personal in nature, depending on applicable law and the information you choose to provide.
For example, users may voluntarily provide information about religion, marital status, family background, lifestyle, or other personal characteristics.
We process such information only for legitimate purposes associated with providing the matrimonial service and as permitted by applicable law.
You should only provide information that you are comfortable sharing for matrimonial purposes.
6. Information About Other People
If you provide information about parents, relatives, guardians, or another person while creating or managing a matrimonial profile, you should have appropriate permission or authority to provide that information.
You should not provide another person's private information unnecessarily.
7. Cookies and Similar Technologies
Patra Patri Dotcom may use cookies and similar technologies to:
- Keep users logged in.
- Remember preferences.
- Maintain website functionality.
- Understand website usage.
- Improve website performance.
- Detect security issues.
- Analyze traffic and usage patterns.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.
8. How We Share Information
We may share personal information in limited circumstances, including:
With Other Members
Information that you intentionally make available through your matrimonial profile may be accessible to other users according to the platform's functionality and your settings.
With Service Providers
We may use trusted third-party service providers for services such as:
- Website hosting
- Payment processing
- Email or SMS delivery
- Security
- Analytics
- Technical support
- Website maintenance
These providers may process information only as necessary to provide their services to us, subject to applicable agreements and law.
For Legal or Security Reasons
We may disclose information where reasonably necessary to:
- Comply with applicable law or legal process.
- Respond to lawful requests from authorities.
- Protect the rights, safety, or property of Patra Patri Dotcom, our users, or others.
- Investigate fraud, abuse, security incidents, or violations of our policies.
- Prevent or address potentially illegal activity.
9. We Do Not Sell Personal Information
Patra Patri Dotcom does not intend to sell users' personal information as a commercial product.
We may use service providers and technology partners to operate and improve the platform as described in this Privacy Policy.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online service, database, or internet transmission can be guaranteed to be completely secure.
Users are also responsible for protecting their account credentials and should never share their passwords or security codes with anyone.
11. Account Passwords
Your password should be kept confidential.
Patra Patri Dotcom staff should not require you to disclose your password through unsolicited messages, phone calls, or emails.
If you believe someone has obtained unauthorized access to your account, change your password where possible and contact us promptly.
12. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain account and transaction records.
- Meet legal and regulatory obligations.
- Resolve disputes.
- Prevent fraud and abuse.
- Enforce our agreements and policies.
- Protect the security and integrity of our platform.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate business requirements.
13. Account Deletion
Depending on the features available on the website, you may be able to deactivate or request deletion of your account.
Deleting an account may remove or disable your public matrimonial profile. However, certain information may need to be retained for legal, security, fraud-prevention, transaction, or legitimate operational purposes.
14. Your Privacy Choices and Rights
Depending on applicable law, you may have rights concerning your personal information, which may include:
- Requesting access to certain personal information.
- Requesting correction of inaccurate information.
- Requesting deletion of certain information.
- Requesting restriction of certain processing.
- Objecting to certain uses of information.
- Withdrawing consent where processing is based on consent.
- Requesting information about how your personal data is processed.
To exercise an applicable privacy right, please contact Patra Patri Dotcom through the contact information provided on our website.
We may need to verify your identity before processing certain requests.
15. Children's Privacy
Patra Patri Dotcom is intended for individuals who are legally eligible to use a matrimonial service.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
This Privacy Policy does not apply to the privacy practices of independent third parties.
Before providing personal information to a third-party website, you should review that website's privacy policy and terms.
17. Third-Party Payment Services
Payments may be processed through external payment gateways or financial service providers.
These providers may collect and process payment information according to their own privacy policies and terms.
Patra Patri Dotcom is not responsible for the independent privacy practices of third-party payment providers, except where required by applicable law.
18. International Users
Patra Patri Dotcom may be accessed by users from Bangladesh and other countries.
If you access our services from outside Bangladesh, your information may be processed or stored in locations where we or our service providers operate, subject to applicable law.
19. Fraud and Misuse Prevention
We may process information to detect, investigate, and prevent:
- Fake profiles
- Identity misuse
- Fraud
- Financial scams
- Harassment
- Abuse
- Unauthorized account access
- Security threats
- Other violations of our policies
Where appropriate, information may be used to protect members and the integrity of the platform.
20. Report Misuse Information
If you submit a Report Misuse complaint, we may collect information necessary to investigate the complaint, including the reported profile, description of the incident, screenshots, messages, and other evidence you voluntarily provide.
Such information may be accessed by authorized personnel and service providers where necessary for investigation, safety, security, or legal purposes.
21. Marketing Communications
Where permitted by applicable law, Patra Patri Dotcom may send service-related communications and, where applicable, promotional communications.
You may be able to unsubscribe from certain promotional communications using the available unsubscribe mechanism or by contacting us.
Please note that you may still receive essential service-related communications concerning your account, security, transactions, or important changes to our services.
22. Data Breach and Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps required by applicable law, which may include notifying affected users or relevant authorities where legally required.
23. Changes to This Privacy Policy
Patra Patri Dotcom may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
The updated policy will be published on this page with a revised effective date.
We encourage users to review this Privacy Policy periodically.
24. Contact Us
If you have questions about this Privacy Policy, your personal information, account privacy, or a privacy-related concern, please contact Patra Patri Dotcom through the contact information available on our website.
Patra Patri Dotcom
Website: www.patrapatri.com
Tagline: Connecting Hearts, Building Relationships
By using Patra Patri Dotcom, you acknowledge that you have read and understood this Privacy Policy.
